Fair & Clear Refund Policy
We stand behind our work with confidence—just like our SEO results.
Our Commitment to You
At DYTES, we’re committed to delivering exceptional digital marketing services that meet or exceed your expectations. We understand that trust is earned, which is why we offer a clear refund policy that protects your investment while maintaining our professional standards.
Our Money-Back Guarantee
We’re so confident in our work that we offer a 100% money-back guarantee for clients who are genuinely dissatisfied with our deliverables—subject to the terms outlined below.
7-Day Window
Our refund policy is valid for 7 days after work delivery. This gives you adequate time to review our deliverables while ensuring we can maintain our project schedules.
All refund requests must be submitted within this 7-day period—no exceptions can be made after this window closes.
Eligible Services
Web Development
Full refund eligible if requirements are met and you’re not satisfied after 5 revision rounds.
Website Speed Optimization
Eligible for refund if we fail to achieve the promised performance improvements after 5 revision rounds.
Graphic Design
Eligible for refund if design requirements were clearly specified and 5 revision rounds didn’t satisfy your needs.
SEO Services
Given the nature of SEO work, no guaranteed rankings can be promised. Refunds apply only to promised deliverables (audits, optimizations, content) not being completed.
While SEO comes with no fixed performance commitments, we guarantee delivery of all contracted services and work items.
Refund Process
Submit Written Request
Email [email protected] with your project details and specific reasons for dissatisfaction.
Revision Opportunity
Our team will offer up to 5 revision rounds to resolve your concerns.
Review Period
Our refund committee will evaluate your request within 5 business days.
Resolution
If approved, refund will be processed through original payment method within 10 business days.
What’s Not Covered
Late Requests
Refund requests submitted after the 7-day window following delivery cannot be processed.
Changing Requirements
Refunds aren’t available for projects where requirements significantly changed after work began.
SEO Results
Search ranking improvements cannot be guaranteed and aren’t eligible for refunds, though we’ll deliver all promised work items.
Insufficient Feedback
Refund requests without specific feedback or where revision opportunities were declined will not be approved.
Required Documentation
To process your refund request efficiently, please include:
- Project reference number and completion date
- Detailed explanation of how the deliverables failed to meet requirements
- Evidence of the issues (screenshots, documents, etc.)
- Communication history showing previous attempts to resolve the issue
- Confirmation that all deliverables have been returned/deleted
Incomplete documentation will delay the review process. Our team may request additional information to properly evaluate your request.
Partial Refunds
In some cases, we may determine that a partial refund is appropriate, such as:
When some deliverables met requirements while others did not
For multi-phase projects where only certain phases are disputed
When significant work was completed but fell short of expectations
The amount of any partial refund will be determined at DYTES’s sole discretion based on the proportion of acceptable deliverables.
Questions About Our Refund Policy?
Phone
+91 7619053637
Business hours only
Ready to Work with a Team That Stands Behind Their Work?
Experience digital marketing with a safety net—exceptional results with peace of mind.